LAS VEGAS – Delivery management software provider DispatchTrack will be show furniture buyers its new customer notification enhancements at Las Vegas Market later this week.
End customers can now be notified to schedule their deliveries, be informed if there is a delay due to external factors and be provided options to reschedule a missed delivery as needed throughout the entire delivery lifecycle. Should there be a delay, the company says users can establish a real-time dialogue to stay connected to customers and address their concern.
“The delivery experience has never been more critical to brand loyalty and that doesn’t just include delivering on time,” said Satish Natarajan, DispatchTrack co-founder and CEO. “A critical component to customer satisfaction is transparency and real-time two-way communication that reflects the brand throughout the last mile, especially in the event of an interruption.
“Customers who receive high touch service with real-time updates, when it matters, will naturally be happier than those left partially in the dark, but it can be difficult and costly for distributors to provide personalized service at the moment it’s needed and at scale.”
Market attendees can meet with DispatchTrack at Las Vegas Market, Jan. 28-Feb. 1, in space B-1050.