SAN FRANCISCO — Pottery Barn Teen, a portfolio brand of home furnishings retailer Williams-Sonoma Inc., has launched its Dorm Concierge, a new complimentary, personalized service designed to assist customers shopping for dorm products to Pick Up Near Campus.
The Dorm Concierge service expands on Pottery Barn Teen‘s customer service offerings, which include free design services, a mobile app, a bedding visualizer tool and a wishlist feature for room planning.
Customers using the new Dorm Concierge service are assigned a dedicated customer service representative upon selecting Pick Up Near Campus when placing a dorm order. The Dorm Concierge representative will reach out via email to provide personalized updates, coordinate logistics and handle any last-minute adjustments to the order.
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Pottery Barn Teen’s Pick Up Near Campus feature allows customers to order in advance and to pick up their items conveniently near a school or campus at their selection from more than 450 participating Williams-Sonoma locations, including Pottery Barn, West Elm, Williams Sonoma, Pottery Barn Kids and Pottery Barn Teen stores. The selected store can hold items for up to 30 days after the selected pick-up date.
“Dorm living marks a major milestone, and we’re proud to support that transition with thoughtfully designed products and elevated customer service offerings,” said Jennifer Kellor, president of Pottery Barn Teen. “Dorm Concierge reflects our ongoing commitment to innovation and our deep understanding of what students and families need to make shopping for school an inspiring and convenient experience.”